Privacy Policy

Sean & Mo Painting & Decorating provides painting, decorating and related finishing services for homes and businesses. This website is operated to present our work, explain our services, and handle enquiries.

You can contact us using the details already published for this business:

• Business name: Sean & Mo Painting & Decorating
• Website: seanmopaintingdecorating.co.uk
• Quote requests: Start Your Quote
• WhatsApp and telephone: +44 7787 454000

If you have a question about this policy, please contact us through the website, by phone, by WhatsApp, or by email if you already have our email address from a project conversation.

We may collect information you provide through quote requests, contact forms, customer accounts, project portals, the Visualiser, bespoke colour enquiries, email, phone, WhatsApp and other project communications.

Depending on how you contact us, this may include:

• name
• email address
• phone number
• property address
• postcode
• town or area
• project type
• project description
• budget information
• preferred dates
• timeframe
• quote notes
• photographs
• room images
• reference images
• colour choices
• saved palettes
• Visualiser selections
• project documents
• customer communications

We may collect a property address, postcode and other location information so we can understand where the work would take place.

This information may be used to:

• determine whether the property is within the service area
• discuss or prepare a quotation
• arrange a survey
• arrange a visit
• plan access
• schedule work
• manage an accepted project
• identify the relevant property during communication

Customer addresses and postcodes are not sold as marketing lists.

Information submitted through the quote flow may be used to understand the requested work and to respond to the enquiry. It does not automatically create a contract.

Quote request information may be used to:

• understand the requested work
• assess project suitability
• prepare or discuss a quotation
• contact the customer
• request additional information
• arrange a site visit
• follow up on the enquiry
• create a project record if the customer proceeds

Customers may voluntarily provide additional project information through the Notes field. This may include preferences such as:

• bespoke colour requests
• access considerations
• finish requirements
• relevant project details

Customers should avoid entering unnecessary sensitive personal information in the Notes field or elsewhere on the website.

Uploaded photographs may be used to understand a room or property, assess surface condition, understand project scope, support quotation discussions, operate the Visualiser, and support project planning.

Private customer photographs remain private project information unless separate permission is obtained for public marketing or portfolio use. Uploaded customer photographs do not automatically become marketing material.

The Visualiser is a planning tool on this website. It may process or retain selected colours, selected surfaces, palettes, flooring choices, Visualiser configurations, saved room previews and rendered project previews where needed to provide the feature or save the customer's selections to their project.

Some selections may also be stored on your device so the tool can remember a work in progress. This is used to operate the Visualiser, not to advertise to you across other websites.

Personal information may be used for:

• responding to enquiries
• preparing quotations
• taking steps requested before entering a contract
• delivering agreed services
• project administration
• customer support
• scheduling
• billing
• accounting
• security
• fraud prevention
• legal compliance
• improving services

We process personal information only where UK data protection law allows us to do so. The lawful basis depends on the situation.

Processing may rely on:

• steps requested before entering a contract, such as handling a quote enquiry
• performance of a contract once work is agreed
• legitimate interests, for example administering enquiries, keeping project records, preventing misuse of the website, and improving our services in a way that does not override your interests
• legal obligations, for example accounting or responding to a lawful request
• consent where specifically required, such as optional marketing messages

Consent is not the legal basis for ordinary quote handling. You can request a quotation without agreeing to marketing.

We do not sell personal information. Data may be shared where reasonably necessary with:

• Sean & Mo team members
• contractors or subcontractors involved in an accepted project
• website hosting providers
• email providers
• database or cloud providers
• payment providers, where electronic payment is used
• accounting providers
• professional advisers

Only information reasonably required for the relevant purpose should be shared.

Where electronic payment is used, payment details may be handled by the relevant bank or payment provider. Sean & Mo does not claim to store full card details on this website.

Depending on the agreed payment method, we may process or receive payment by card, digital wallet, PayPal, bank transfer, cash or cheque. Payment timing and any related records follow the relevant quotation, invoice or project agreement.

Sean & Mo may send relevant marketing where permitted, including where you have asked to receive updates.

You may opt out of direct marketing at any time by contacting us or using any unsubscribe method included in a marketing message. Marketing consent is not a condition of receiving a quotation.

We keep information only for as long as reasonably required for purposes such as enquiries, quotations, project records, accounting, legal obligations, disputes and customer service.

Retention periods vary depending on the type of information and the reason we hold it.

UK data protection law provides rights that may apply to your personal information. These can include:

• access to the personal information we hold
• correction of inaccurate or incomplete information
• erasure in certain circumstances
• restriction of processing in certain circumstances
• objection to certain processing, including direct marketing
• portability of information you have provided, where applicable
• withdrawal of consent where processing is based on consent

Some rights depend on the circumstances and the lawful basis we are relying on. We will explain if we are unable to fulfil a request in the way asked.

If you have a privacy concern, please contact Sean & Mo first using the details in this policy. We will consider the concern and respond as soon as we reasonably can.

You also have the right to complain to the UK Information Commissioner's Office where appropriate. The ICO is the UK supervisory authority for data protection. Details are available at ico.org.uk.

We use reasonable technical and organisational safeguards to protect personal information. No website or transmission can be guaranteed as completely secure, and we do not claim absolute security.

This website and our quotation services are intended for adults arranging property or commercial work. They are not intentionally designed to collect data from children.

This website may include links to third party services, including Google, Instagram and WhatsApp. Those services are governed by the providers' own privacy policies and terms.

For example, opening our Instagram profile or sending a WhatsApp message will be handled by those providers.

We may update this Privacy Policy from time to time. The latest version will be published on this website.